bgt999 Privacy Policy

What Types of Information We Collect

When opening an account on bgt999 and while using our services, we may collect the following types of information:

• Identity Information: Full name, date of birth, national identity card number (where applicable), and address.
• Contact Information: Email address and mobile number.
• Financial Information: Deposit and withdrawal transaction records — information related to bKash, Nagad, Rocket, Upay, or bank accounts (full account numbers are never stored).
• Technical Information: IP address, browser type, device information, cookies, and session logs.
• Gameplay Data: Betting history, game results, and time spent on the platform.
• Communication Records: Live chat conversations and email communications.

How We Collect Information

We collect your information in the following ways:

• Directly Provided Information: Information you voluntarily provide when completing a registration form, going through the verification process, or contacting the support team.
• Automatically Collected Information: During website browsing, gameplay, and transactions, our systems automatically record technical information.
• Cookies and Tracking: Our site uses cookies that store your browser preferences and session information. You can manage cookies in your browser settings.
• Via Third Parties: Information may sometimes be received from identity verification or fraud prevention services.

Purposes for Using Information

bgt999 uses collected information only for specific and lawful purposes. These purposes are:

• Account registration, verification, and management.
• Accepting deposits, processing withdrawals, and completing financial transactions.
• Verifying your identity and ensuring account security.
• Preventing fraud, money laundering, and other illegal activities.
• Providing customer support and resolving complaints.
• Ensuring responsible gaming — identifying problematic behaviour and providing assistance.
• Improving service quality, developing new features, and personalising the user experience.
• Meeting applicable legal obligations.
• Sending promotional offers and bonus notifications where applicable (which you can opt out of at any time).

Sharing Information with Third Parties

bgt999 never sells or rents your personal information. However, information may be shared in certain circumstances:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, Upay, and banking services to complete transactions.
• Game Providers: Only technically necessary information may be transmitted to game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft.
• Legal Obligations: Necessary information may be disclosed based on court orders or legitimate demands from regulatory authorities.
• Security Agencies: To assist in investigating fraud or illegal activities.
• Service Partners: Those providing customer support and technology services who are bound by strict confidentiality agreements.

How We Protect Your Information

bgt999 uses multiple industry-standard security measures to keep your information secure:

• SSL Encryption: All data transmission between the website and servers is encrypted using SSL/TLS protocols.
• Encrypted Storage: Stored sensitive information is protected with strong encryption.
• Access Controls: Only authorised staff have access to relevant information.
• Firewall and Monitoring: Round-the-clock network monitoring and cyber-attack prevention systems.
• Regular Security Audits: Periodic system reviews conducted by third-party security experts.
• Two-Step Verification: Additional identity verification for sensitive operations.

Data Retention Period

bgt999 retains your personal information only for as long as necessary. The general policy is as follows:

• For active accounts, information is retained for as long as the account remains open.
• Even after an account is closed, financial transaction records are retained for a set period to meet legal obligations.
• Transaction and identity records required under Anti-Money Laundering (AML) regulations are retained accordingly.
• When data is no longer needed, it is permanently deleted in a secure manner.

Your Rights

As a user of our platform, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of personal information in certain circumstances (beyond legal obligations).
• Right to Restrict Processing: The right to request that your information be used only for specific purposes.
• Right to Opt Out of Marketing: The right to stop promotional communications at any time.
• Right to Lodge a Complaint: The right to raise data protection complaints with the relevant authority.

To exercise these rights, please contact our support team. We will make every effort to respond as quickly as possible.

Cookies Policy

The bgt999 website uses the following types of cookies:

• Essential Cookies: For maintaining login sessions and ensuring basic functionality. The site cannot work properly without these.
• Functionality Cookies: For remembering language preferences, user settings, and customisations.
• Analytics Cookies: For analysing site traffic and understanding user behaviour — all data is anonymised.

You can disable cookies in your browser settings. However, this may affect some functionality of the site.

International Data Transfers

Due to the nature of our services, your information may be stored or processed on servers outside Bangladesh. In such cases we ensure that:

• Transferred data is protected at all times to a standard equivalent to this Privacy Policy.
• Third-party service providers comply with international data protection standards.
• Necessary contractual safeguards are in place.

Privacy of Minors

bgt999 services are exclusively for adults (aged 21 and above). We do not knowingly collect any information from minors. If we become aware that a minor has used our platform, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please contact us.

Policy Changes

bgt999 reserves the right to update this Privacy Policy from time to time. If any significant changes are made, we will:

• Post a notice on the homepage of the website.
• Send an update notification to your registered email address.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered as your acceptance of the updated policy.

Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable law. Any dispute relating to this policy will first be addressed through the support team. If a dispute remains unresolved, the applicable legal framework will be followed.

The Bengali version of this policy shall be considered the effective and authoritative document.